Support
Frequently Asked Questions
Answers about data sources, disclosures, billing, privacy, and how Walnut Market Terminal works.
Last updated: June 10, 2026
Data & Disclosures
Why are Congress trade dates often older than insider trade dates?
Congress trades are reported under disclosure rules that may allow reporting delays. Insider filings are typically filed much sooner through SEC Form 4 disclosures. As a result, Congress activity often appears after the actual trade date while insider activity may appear much closer to the transaction date.
What date am I looking at?
Walnut displays both trade dates and filing or report dates where available. Trade dates reflect when the transaction occurred. Report dates reflect when it became publicly available.
Why do some disclosures appear days or weeks later?
Walnut can only display information once it becomes public through the relevant disclosure process.
Why do some tickers have no Congress or insider activity?
Not every company has disclosed activity within the selected window.
What are Class A common shares?
Class A common shares are a class of ownership shares issued by a company. Companies may issue multiple classes of shares with different voting rights or economic rights.
Why are some securities unresolved?
Certain disclosures use descriptions that do not map cleanly to a public ticker symbol. Walnut attempts to resolve these automatically and continuously improves coverage.
Signals & Analytics
What is a signal score?
A signal score summarizes multiple sources of information into a single research metric. Higher scores indicate stronger confirmation across the available data sources.
Is a signal score a recommendation?
No. Signal scores are research tools and not investment recommendations.
How often are signals updated?
Signals update as new public disclosures, market data, and supported sources become available.
Why did a score change?
Scores may change when new filings, disclosures, price behavior, or other contributing data sources change.
Watchlists & Monitoring
What is the difference between alerts and digests?
Alerts are intended for important activity requiring attention. Digests summarize activity over a scheduled period.
Why did I not receive an email?
Email delivery depends on notification settings, alert eligibility, digest schedules, and account preferences.
Can I disable emails?
Yes. Notification settings can be managed from Account Settings.
Billing & Subscriptions
How do subscriptions work?
Subscriptions renew automatically based on the selected billing interval until canceled.
Can I cancel at any time?
Yes. Subscriptions can be canceled through the customer billing portal.
What happens when I cancel?
Access generally remains available through the end of the current billing period unless otherwise stated.
How do upgrades and downgrades work?
Plan changes may be prorated depending on billing settings and timing.
Can I download invoices?
Yes. Invoices are available through the billing portal.
Privacy & Security
Do you store my credit card information?
No. Payment information is processed and stored by Stripe. Walnut does not store full card numbers.
Do you sell my data?
No. Walnut does not sell personal customer data.
What information do you collect?
Walnut collects account information, subscription information, preferences, watchlists, usage information, and information necessary to operate the service.
How is my account protected?
Walnut uses authentication controls, encryption where appropriate, and secure third-party providers.
Can I delete my account?
Yes. The delete account control in Subscriptions & Billing deactivates the account and marks it as deleted. Walnut may retain deleted account records where needed for audit, security, support, legal, or operational reasons.
Why do I receive security emails?
Security-related emails help protect your account and notify you of important account changes.
Legal
Is Walnut investment advice?
No. Walnut provides informational and research tools only.
Are the disclosures accurate?
Walnut aggregates and processes public information from multiple sources. Users should independently verify important information before making decisions.